Help
Help centre
Quick answers for travellers and partners. Need more? Contact support.
Booking & payment
- Prices are fixed upfront before payment.
- Start as a guest or sign in. Guest checkout collects your contact details after payment.
- Your booking keeps the drop-off QR and pickup details together.
Drop-off & pickup
- Show your QR at the host location.
- Staff check your bags in and issue pickup tickets.
- If you need a later pickup, contact support before your booked time ends. Extra charges may apply.
Partners
- Save your business details and finish your application later.
- Request payouts from the dashboard; finance pays manually to your bank details on file.
- Staff can help with check-in without payout access.
See also Trust & safety and Pricing.